What Should Be Expected When You Contact SERVPRO?
What should be expected when you contact us?
First and foremost, expect our 24-hour availability! Whether you are calling day or night, weekday or weekends, and even during the holidays, you can always expect to speak with a real person about the emergency you are experiencing. SERVPRO of Monroeville/Evergreen/Brewton is the top choice for many insurance agencies in the Conecuh, Monroe, Escambia, Clarke, and Washington County areas.
Here is what you can expect during the first several hours after contacting SERVPRO of Monroeville/Evergreen/Brewton:
Quick Response - When a building has been damaged, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within an hour after you have contacted them about the emergency. Once you have provided them with the necessary information, we will begin preparing to address the needs of your client.
Arrive Time - Our technicians can be on-site to begin the restoration process within four hours. This fast response can make the difference if your home or commercial business has suffered a great deal of damage. Beginning the process more quickly will result in less damage overall which can end up costing the insurance agency less money.
Inspection/Verbal Briefing - Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. Our team has the ability to let you know if the emergency is claim worthy or not as well. They will provide a verbal briefing so that you are aware of what will happen next. Our team's quick 24-hour response will allow us to begin mitigation as soon as possible to prevent any further damage before we begin work on necessary repairs.
Getting Rid of Unpleasant Odors in Your Home
Don’t live a life full of unpleasant smells
Odors from smoke, pets, decomposition or mold can cause lingering odors in your home or business. A simple surface clean doesn’t necessarily get rid of these smells. With technicians certified by the Institute of Inspection, Cleaning, and Restoration (IICRC), SERVPRO of Monroeville/Evergreen/Brewton provides specialized services that can rid your home or business of offensive odors left by smoke, mold or other sources. Our professionals do not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. Once the source is found, we use SERVPRO’s own proprietary line of cleaning products to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts, and more. Along with our proprietary line of cleaning products SERVPRO of Monroeville/Evergreen/Brewton uses various techniques and equipment to treat odors. These techniques are capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.
Some of the tools we use include: Ozone Generator: The Ozone Generator is one of the quickest ways to eliminate odors from a home or office. We use the Ozone Generator to oxidize odor and eliminate odors from mold, mildew, pets, nicotine, smoke and more without the use of chemicals. Though the room being treated cannot be occupied while in use, the generator works quickly to clean, sanitize and remove offensive odors.
Hydroxyl Generator: The Hydroxyl Generator has several benefits that the Ozone Generator does not. The main benefit is that the room being treated can be occupied during the deodorization process; though it does work slower. The Hydroxyl Generator can be used to treat fire and smoke, as well as biohazard jobs, water damage, crime scene situations, and animal odors.
Air Filtration Device: This piece of equipment, also known as an air scrubber, is used to remove airborne contaminants during water, fire, smoke, mold, and sewage restoration work. These work by pulling air through HEPA filtration to remove airborne particles from the air. This helps clean the air and remove odors.
Whether you are a building manager who needs an apartment cleaned for the next tenant or homeowner who wants to get your home ready for sale, getting rid of offensive odors is a high priority. Fire, water, or mold damage, or just a stubborn odor that refuses to go away, SERVPRO of Monroeville/Evergreen/Brewton is here to help make it “Like it never even happened.” Call us at (251) 809-1260.
Our Experienced Team Can Help You
The water loss remediation industry continuously devises new equipment that takes a Monroeville/Evergreen/Brewton property from soaked and deteriorating to dry and clean faster and more efficiently. As amazing as innovative tools are, it takes a crew of seasoned and highly-qualified technicians to use them to the best effect. Professional water remediation companies deliver their best outcomes when the workers pledge to train and recertify on a regular basis.
When you face water damage in your home, you benefit from cutting-edge equipment and crews who know how to operate them according to industry standards. Even diehard do-it-yourselfers recognize that managing water incursions is a tricky business, requiring not only hard work but also a solid understanding of the science behind water removal and structural drying.
Developing professional expertise to mitigate water damage is why SERVPRO sends our crew members to the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) classes. The IICRC is a standard developing and establishing organization worldwide. Skills taught to the employees we sent to remediate and restore your home base their effectiveness on research.
An example of a task that might seem straightforward enough to be within the grasp of every homeowner is carpet water extraction. The equipment resembles a shop vac, and a homeowner typically feels comfortable operating a vacuum. Why SERVPRO requires crew members to complete a comprehensive IICRC course in carpet cleaning relates to the problems that can occur if standards are unknown or ignored.
The art and science of extracting water from carpeting or other floor coverings are not intuitive. An effective way to pull moisture out of a carpet is with a weighted wand extractor. SERVPRO IICRC-trained technicians learned and practiced the techniques that extract moisture without putting stress on the textile floor covering. Inexperienced individuals can stretch the carpet fabric by exerting too much pressure or moving too quickly across a surface. Inappropriate force might cause delamination of the carpet backing from the carpet face.
SERVPRO of Monroeville/Evergreen/Brewton delivers high-quality water mitigation results by arranging for professional training of all our technicians. Schedule an appointment with our top-notch workforce by calling 251-809-1260.
Want Quick Action from Your Insurance Company? Call the Right Cleanup Team
Like anyone in the Monroeville/Evergreen/Brewton area, you dread the thought of water damage or a flood infiltrating your business. If you need immediate help following incidents such as these, you should have two groups on your mind: your insurance agency and a restoration company. Both of these essential helpers will help get your business back on track.
Your First Responsibilities
Large thunderstorms, hurricanes, or problems with sewage or plumbing can bring large amounts of water into your office. This flood damage can pose serious health risks and may damage your building and important materials. Make sure do the following without delay:
- Safely exit your building.
- Stay away from any black water.
- Call a disaster relief company.
- Get in touch with your insurance provider.
What the Restoration Team Will Do
Qualified, experienced storm restoration professionals have the skill and equipment to remove all the water from your office and to get your facility back to pre-flood condition. The technicians will inspect the affected area and will then determine what they can salvage and what they must restore or completely replace. The team will extract all the water and dry your floors, walls and furniture. They’ll also clean and sanitize all parts of your office.
What Role Does the Insurance Play
You need to provide your insurance company with detailed information about the incident so it knows how to proceed. Your agent will review your policy and discuss with you what it will cover and what, if anything, storm restoration and cleanup costs it will not cover.
How They Work Together
Sometimes, an insurance company will delay claim processing or payment because the storm response team is slow to do its part. A top professional company such as SERVPRO will get on the case quickly to help move the insurance process along.
You need a quick, successful storm restoration response. With SERVPRO and your insurance company working in tandem, you should be in good shape.
Why You Should Always Choose SERVPRO for Carpet Cleaning
The following tips for finding a reputable company to help you with your carpet cleaning needs were found on IICRC.org, the Institute of Inspection, Cleaning, and Restoration Certification website. SERVPRO of Monroeville/Evergreen/Brewton has many highly trained professionals that can assist you. Give us a call today!
“Cleaning Carpet Can Be a Dirty Business” “Not All Scum Is In the Carpet” “Don’t Let them Pull The Rug Out From Under You” “Clean Your Carpets Without Cleaning Out Your Wallet” “Don’t Get Taken To The Cleaners.” These clever phrases have appeared recently in newspaper articles and televised news programs across the nation warning consumers about carpet cleaning scam operations. The media has related horror stories of trusting consumers who have responded to low-price carpet cleaning specials only to become victims of unethical cleaners who refuse to honor the advertised price, intimidate the consumers and do poor quality work.
Bait-and-switch operators are prevalent in many industries, and the carpet cleaning industry is no exception. This does not mean that all carpet cleaners are rip-off artists. How do you know who is and who is not? The professional carpet cleaning industry has cited these scam activities as a major industry concern and is taking action to help eliminate unprofessional workmanship and unethical tactics. One of the leaders in this campaign is the IICRC, an international, non-profit organization that certifies cleaners who meet prescribed levels of technical proficiency and pledge to operate by a Code of Ethics.
To help educate consumers so they will not become victims of fraudulent practices within the cleaning industry, the IICRC has released a list of guidelines to consider when selecting a carpet cleaner.
- Price – If an advertised price sounds too good to be true – it is! Often carpet cleaners advertise a low price just to get their foot in the door. Use common sense; a low price usually equates to low quality for any product or service. Legitimate business people have expenses they must cover, including license, taxes, insurance, employee wages, and benefits, and quality tools of the trade. A professional carpet cleaner who must cover all of these business expenses and make a profit to stay in the business cannot afford to drive to your house for $5.95, much less clean a room of carpet when there.
- Quality – Never should the price of cleaning services be the sole criterion for selecting a carpet cleaner. A price that sounds high may not be a signal of a rip-off. In all professions, quality work deserves a quality price.
- Truth in Advertising – Read the fine print in advertised specials to find out exactly what the price includes, and request a firm price in writing before the work begins.
- Training – Professional cleaning firms require management and employees to engage in formal training in a variety of cleaning disciplines, and these educational efforts will be ongoing. Consumers should ask about the formal training background of technicians who will be cleaning their carpet.
- Certification – Professional firms require technicians who have certification from organizations like the IICRC or through comparable franchise or independent training and testing organizations.
- Experience – The years of experience a firm has, combined with formal training programs, contribute significantly to the experience and proficiency of its employees.
- Knowledgeable – Professional firms employ and train technicians who have the ability to answer basic questions regarding carpet performance and maintenance, as well as spotting and cleaning.
- References – Consumers should ask for references from previous customers, and they should consult friends and business acquaintances about the reputation of the cleaning firm they are considering. Do not hesitate to call the Chamber of Commerce and the Better Business Bureau.
- Trade Associations – Professional cleaning firms are members of regional or national trade associations or other organizations that promote high ethical standards and continuing education. Look for trade association logos in advertising.
- Credibility – Community involvement through the Chamber of Commerce and/or professional business, charitable or similar organizations will be undertaken by concerned, caring professionals. Look for logos indicating involvement in these organizations.
- Method – Ask the cleaner which method of cleaning will be used and the advantages and disadvantages of this method compared to other methods.
- Proof – Never hesitate to ask for proof. Ask to see the cleaner’s certification card, business license and insurance certificate.
- No Pressure – Technicians must be courteous and willing to take the time to thoroughly explain the cleaning and to answer all questions. The consumer should never feel pressured.
There is no single criterion for selecting a carpet cleaning service. Several combined factors must be considered in the selection decision.
If you have any questions about carpet cleaning, call SERVPRO of Monroeville/Evergreen/Brewton at (251) 809-1260.
Why You Should Choose SERVPRO for Upholstery Cleaning
Professional upholstery cleaning services are much more effective than do-it-yourself options or treatment performed by untrained personnel. That’s because certified professionals know how to use the latest equipment and practices to great effect, removing even the most stubborn soils deeply embedded in the fabric. Homeowners often ignore the need for furniture cleaning, but if it is not performed regularly, families may have to get rid of their favorite sofa or chair long before it is necessary.
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) teaches technicians the best way to approach upholstery cleaning services in any setting. They know how to identify and clean every type of fabric, including delicate fabrics like silk and leather.
In general, the process is the same no matter what kind of furniture the technician is working with, though it still requires a great deal of precision and effort. The fabric is first vacuumed to get rid of all dry, loose soils. This ensures they are not matted during water application. Pretreatment sprays are then applied and help break down stubborn soils like body oil and liquid stains. The technician will then apply a combination of water and cleaning agents, either by scrubbing or with a special wand tool. The furniture is rinsed lightly and excess water is extracted before the fabric is allowed to dry.
This form of treatment reaches all layers of the fabric and can greatly extend the furniture’s life. For that reason, it should be considered an investment in the furniture. SERVPRO of Monroeville/Evergreen/Brewton is proud to have fully trained technicians on staff to help you with your upholstery cleaning needs. Feel free to give us a call at (251) 809-1260 for a quote today!
Don't Let Water Damage Check Into Your Hotel
Water Damage to Your Hotel
Many hotels exist throughout the Monroeville/Evergreen/Brewton area. Whenever water loss incidents occur in any one of the rooms of this hotel, you must act quickly to resolve the situation before it gets out of hand. Water can quickly spread through shared walls, floors, and ceilings to impact multiple rooms and areas of the hotel within a very short time.
As potentially problematic as water damage can be to your hotel, the loss of your reputation can be even more detrimental. Correcting the effects of a water loss incident carries much more weight than improving the look and function of saturated elements and areas of your business. People expect the management of the property to address any concerns promptly and thoroughly, and failure to comply with this expectation can lead to damaging reviews and ratings on major travel websites.
Our professionals understand that you are under pressure to get the situation resolved, so we respond quickly and work fast to assess the damage and what the property needs from the moment we arrive. We already show up with our production vehicles stocked with our advanced extraction and drying equipment, allowing us to get to work quickly on both containment and mitigation solutions.
Preventing the spread of water loss effects to other rooms and areas of the hotel is critical, as this can reduce the number of individuals affected by the damage. By setting up physical barriers with plastic sheeting and establishing a parameter with rapid drying equipment, we can limit our presence in the hotel and the number of inconvenienced guests at the resort.
We know how powerful ratings and reviews can be, and the importance of truly satisfied customers. Let our SERVPRO of Monroeville/Evergreen/Brewton professionals help you through this traumatic water loss experience and make its effects “Like it never even happened.” Give us a call today at (251) 809-1260.
Odors In Commercial Buildings Can Be Eliminated
WHAT IS THAT SMELL? WHERE IS THAT COMING FROM? IT'S IMPOSSIBLE TO WORK WITH THAT ODOR! Are you hearing things like that? Or maybe even seeing people new to your office turn up their nose when they walk in? You might have a foul odor and not even know about it. Mildew, mold, even a kitchen spill that might not have received the attention it needed-all of these things can make an office environment less than pleasant, even down-right dangerous to work in.
Mildew is a version of microbial growth, much like mold, that can cause a host of issues to your employees and your customers. Does your assistant suffer from allergies? Do you have more than a few sick calls a week? Is your office filled with items to change the way the office smells? You might be suffering from a growth issue that SERVPRO can take care of.
Kitchen odors, or break room odors as the case may be, can happen over time. Do you have appliances in your break room? A stove, refrigerator, dishwasher? In your home you may clean these areas with more frequency and attention that you might at the office.
The second sense people use after sight is smell. It is part of that first impression that is related to your customers coming into your business. How does yours stand up? Give SERVPRO of Monroeville/Evergreen/Brewton a call today at (251) 809-1260, and let us take a look at some potential problem areas for you.
Why You Need To Have Your Carpet Commercially Cleaned
Thorough commercial carpet cleaning is the single best way to preserve and extend the life of carpet, but proper treatment requires careful planning and extensive training. It’s the kind of training that a professional would receive through an organization like the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and it is essential for a professional to integrate quality practices into their own firm. But how much goes into proper commercial carpet cleaning? It starts with keeping soil and debris from entering the building to begin with. By placing entry mats in entrance and high traffic areas and maintaining the walking surfaces outside of the building, there will be less soil to deal with inside the building. Inside, frequent vacuuming is the first line of defense, and may be needed daily in areas that receive a lot of traffic. Vacuuming ensures deposited soil does not penetrate deeply into the fibers and cause damage.
Spot and stain control is essential, even if the flooring is colored in a way to make stain detection difficult. Stains will degrade the integrity of the flooring and alter its texture, so professionals will have to respond quickly to any problem areas. Formulated detergents and targeted agitation will normally do the trick. Finally, deep treatment, usually through hot water extraction or encapsulation methods, will need to be done several times a year to remove soils that have become embedded in the carpet fibers. Regular office carpet cleaning is necessary for maintaining a professional, healthy atmosphere. No one likes to work in filth, and over time, the flooring will pick up a great deal of soil and debris. If it is not regularly removed, the flooring will deteriorate at an accelerated rate, harbor odors, and look unattractive and dirty. Fortunately, certified professionals can keep the flooring nearly soil free as long as they are brought in for a thorough treatment on a regular basis.
Commercial buildings withstand a great deal of foot traffic every day, and with the foot traffic comes soil, moisture, and other debris. With entry mats near the entrances and daily vacuuming, most of this soil can be kept from penetrating into the fibers. However, it isn’t a perfect solution, and deep office carpet cleaning will be needed before long. There are several treatment methods available for commercial buildings, but most textile manufacturers agree that hot water extraction is the most effective method. During hot water extraction, a combination of superheated water and detergent is injected deep into the carpeting and then extracted once it has a chance to suspend any soil.
Make sure that before hiring a professional, you select a company that is an IICRC Certified Firm. This will ensure that the technician sent to your office is also certified. Advanced treatment methods require expertise and proper training, and certification through a respectable organization will convey this. We would love the opportunity to give you an estimate for the cleaning of your office. With over 30 years of experience in the cleaning and restoration industry, we can offer assistance in almost any situation.
For all your carpet cleaning needs, call SERVPRO of Monroeville/Evergreen/Brewton at (251) 809-1260.
Restoring Commercial Properties
Flooding and water damage events at Monroeville/Evergreen/Brewton commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Restoring Commercial Properties Presents Unique Challenges
Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
About SERVPRO of Monroeville/Evergeeen/Brewton
SERVPRO of Monroeville/Evergreen/Brewton specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.